Our 'Oro Hoops' are 14k gold-filled lightweight hoops that are the perfect staple for any outfit.
Since our items are made-to-order. Time is needed to create a quality product. Our pieces require up to 14 business days of processing time. If you ordered an item that you need within 7 days, you can speed up your processing time by selecting our expedited processing fee at checkout, which cost $75.00 for domestic orders and $100.00 for international orders. Shipping is included in the both expedited fees.
Serendipitous Project pieces are handmade with love. Our items are built to last, however we do work with some fragile materials*. We ask that you handle our pieces with care. Please avoid excessive dropping, improperly transporting or storing your pieces. (* especially our items made with porcelain and seashells)-We also suggest storing your item in a cool, dry, place to reduce the likelihood of tarnishing. We suggest a dust bag, or the box included in your order! -Avoid exposing your jewelry to excessive humidity or sunlight.
To clean you Serendipitous Project piece we suggest purchasing some jewelry cleaner. However, there is also a low cost hack. You can clean your items with toothpaste! Either use a toothbrush or use your hands but evenly coat your item with toothpaste and let it sit for a second. Then rinse your item immediately with cool water. Make sure to immediately and throughly dry your piece to prevent tarnishing.
Serendipitous Project is committed to creating less waste! Therefore we want to make sure you can enjoy your gems for a lifetime. We will complimentary repair your Serendipitous Project item for up to 1 year. If you have had you item for over a year and need a repair we will charge a modest fee which will be assessed case by case.