Customer Service
Since our permanent collections are made-to-order. Time is needed to create a quality product. Most of our in-house orders require up to 14 business days for processing time.
If you ordered a piece and need the item(s) to be rushed you can speed up your processing time by selecting our expedited processing option.
SHIPPING
Shipping on orders below $50 is a flat rate of $4.90 and you can except to receive it two days after processing time.
Any order above $50 qualifies for free shipping and will be received two days after processing time.
International Shipping:
International orders that are $150 or less will be calculated at checkout.
International orders that are $150 or more qualify for free shipping.
Package should be received 5-7 days after processing time.
After we have issued a tracking number any issues you have with shipping should be resolved with USPS.
RETURN POLICY
All returns must be made within 7 days of receiving your item for store credit. Item(s) must be unused with the original packaging.The specifications of the item are listed on each item to ensure customer satisfaction. If you have received an item that is broken on arrival we will issue you a replacement. If you have any inquiries before purchasing please reach out to us serendipitousproject@gmail.com
VINTAGE
Our pieces from Serendipitous Vintage and Serendipitous Modern are vintage or contain vintage components. We curate quality pieces however minor sings of aging might still be visible. We make sure to indicate when that is the case. This is expected when buying vintage and it should not be viewed as a flaws. Instead they are indications of the items history and provide added character.