]

Customer Service

PROCESSING

How Long Does it Take For My Item to Ship?

Since our permanent collections are made-to-order. Time is needed to create a quality product. Our made-to-order pieces require up to 14 business days for processing time.

If you ordered a made-to-order item that you need within 7 days, you can speed up your processing time by selecting our expedited processing fee at checkout, which cost $75.00 for domestic orders and $100.00 for international shipping is included in the fee.

Vintage and One-of-Kind pieces do not need processing time and ship within 2-3 business days.

SHIPPING

How long will it take for me to receive my items once they've been shipped?

Domestic orders should be received within 2-5 business days via UPS after you received your shipment notification.

International orders will be delivered between 2-3 business days via DHL Express after you received your shipment notification.

Expedited orders will be delivered 1-2 days after you receive your shipment notification.

After we have issued a tracking number any issues you have with shipping should be resolved with UPS or DHL.

How much does shipping cost?

Domestic Shipping

$99.00 & under- Calculated at checkout*

$100.00 & Over- Free shipping*

*These rates do not apply to expedited processing orders. (For more information see Processing)

International Shipping

$299.00 & Less - Calculated at checkout *

$300.00 & Over - Free shipping *

*These rates do not apply to expedited processing orders. (For more information see Processing)

RETURNS

What is your return policy?

All returns must be made within 7 days of receiving your item for store credit. Item(s) must be unused with the original packaging.The specifications of the item are listed on each item to ensure customer satisfaction. Please email serendipitousproject@gmail.comto start your return.

What if my item(s) arrived damaged?

If you have received an item that is broken on arrival we will issue you a replacement. Please email serendipitousproject@gmail.comwith your order number and a picture of the item.

WARRANTY

Warranty

Serendipitous Project is committed to creating less waste! Therefore we want to make sure you can enjoy your gems for a lifetime. We will complimentary repair your Serendipitous Project item for up to 1 year.

-If you have had you item for over a year and need a repair we will charge a modest fee which will be assessed case by case.

Please e-mail serendipitousproject@gmail.com to start the process.

CARE

GENERAL CARE

-Serendipitous Project pieces are handmade with love. Our items are built to last, however we do work with some fragile materials*. We ask that you handle our pieces with care. Please avoid excessive dropping, improperly transporting or storing your pieces.

(* especially our items made with porcelain and seashells)

-We also suggest storing your item in a cool, dry, place to reduce the likelihood of tarnishing. We suggest a dust bag, or the box included in your order!

-Avoid exposing your jewelry to excessive humidity or sunlight

CLEANING

To clean you Serendipitous Project piece we suggest purchasing some jewelry cleaner. However, there is also a low cost hack. You can clean your items with toothpaste! Either use a toothbrush or use your hands but evenly coat your item with toothpaste and let it sit for a second. Then rinse your item immediately with cool water. Make sure to immediately and throughly dry your piece to prevent tarnishing.

VINTAGE

Our pieces from Serendipitous Vintage and One-of-a-kind are vintage or contain vintage components. We curate quality pieces however minor sings of aging might still be visible. We make sure to indicate when that is the case. This is expected when buying vintage and it should not be viewed as a flaws. Instead they are indications of the items history and provide added character.